Enterprise Production Incident Investigation & Resolution
When business-critical software fails, rapid and systematic root cause analysis is essential.
Production incidents rarely happen at a convenient time. Unexpected system outages, performance degradation, or difficult-to-reproduce defects can significantly disrupt business operations.
We help organizations systematically identify the true root cause of complex software problems and—where technically feasible and within the agreed project scope—implement sustainable, long-term solutions.
Our focus is not on temporary workarounds, but on thorough root cause analysis and durable solutions that improve the long-term stability and reliability of your software.
Root Cause Investigation
Identify the real cause before attempting a fix.
Not every production issue should be solved immediately. First, it is essential to understand why it occurs.
We perform a structured investigation of a clearly defined production issue and provide an independent technical assessment of its underlying cause.
Ideal for…
- Reproducible defects
- Unexpected system behavior
- Recurring exceptions
- Business logic errors
- Integration issues
Note:
This package intentionally does not include bug fixing. Its purpose is to establish a reliable technical understanding before implementation begins.
Features
- Technical investigation
- Root Cause Analysis Report (RCA)
- Impact assessment
- Recommended next steps
- Effort estimate for remediation
Turnaround (typ.)
2 – 3 day(s)
Price (excl. VAT)
- EUR 1490
- CHF 1800
- USD 1700
Hint:
Our services are offered exclusively to business customers (B2B). All prices are net prices, exclusive of applicable taxes.
Root Case Investigation & Resolution
From analysis to a production-ready solution.
After identifying the root cause, we implement a sustainable fix within the agreed project scope.
The solution is documented, tested, and delivered using your team’s existing development workflow.
Note:
Resolution is provided only if the identified root cause is within the agreed project scope.
Features
- Technical investigation
- Root Cause Analysis Report (RCA)
- Impact assessment
- Recommended next steps
- Effort estimate for remediation
- Sustainable issue resolution
- Updated Java source code
- Unit tests
- Code review
- Regression testing
- Technical documentation
- Pull request ready for integration
Turnaround (typ.)
4 – 7 day(s)
Price (excl. VAT)
- EUR 3900
- CHF 4700
- USD 4500
Hint:
Our services are offered exclusively to business customers (B2B). All prices are net prices, exclusive of applicable taxes.
Critical Production Recovery
Designed for organizations facing complex or business-critical production incidents.
This package is intended for situations where the underlying cause cannot be identified through conventional debugging techniques.
We investigate architecture, runtime behavior, performance characteristics, concurrency, and system interactions to isolate even highly intermittent production issues.
Features
- Technical investigation
- Root Cause Analysis Report (RCA)
- Impact assessment
- Recommended next steps
- Effort estimate for remediation
- Sustainable issue resolution
- Updated Java source code
- Unit tests
- Code review
- Regression testing
- Technical documentation
- Pull request ready for integration
- Architecture review
- Thread dump analysis
- Heap dump analysis
- Performance investigation
- Logging and monitoring analysis
- Database performance analysis
- Sustainable remediation (where technically feasible)
- Final technical report
- Recommendations for preventing similar incidents
Turnaround (typ.)
1 – 3 week(s)
Price (excl. VAT)
- EUR 8900
- CHF 10700
- USD 10100
Hint:
Our services are offered exclusively to business customers (B2B). All prices are net prices, exclusive of applicable taxes.